Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers worldwide every day and strive to provide you with top-level service.

Processing Time

  • Please allow 1-2 business days for order processing before shipping (excluding public holidays and weekends).

  • Processing may be delayed if your shipping address is flagged as risky (to ensure credit security). We may require proof of identification for billing information.

Free Shipping Time (Estimate)

  • We provide free worldwide shipping on all orders.

  • Average delivery times:

    • Domestic orders: 3-15 business days

    • International orders: 1-4 weeks (varies by country)

  • During giveaways or sale periods, please allow extra time due to high order volumes.

Premium Shipping Fee

  • Express delivery (via DHL/FedEx/UPS) is available for a $30 shipping fee.

  • Estimated delivery time: 3-5 days depending on the courier.

  • Shipping costs are displayed at checkout.

Important Notes

  • JoyeAutoMMB is not responsible for delays or extra charges caused by customs, natural events, strikes, or transportation issues after packages leave the United States.

  • Please ensure your shipping address is complete and accurate (including abbreviations, street/building/apartment numbers, route info) to avoid lost or delayed shipments.

  • We do not take responsibility for incorrectly entered addresses or for additional charges to re-ship packages. JoyeAutoMMB will not contact customers or pay extra fees in such cases.

Pre-Orders

  • "Pre-order" items are out of stock but will arrive within a certain timeframe and are available for pre-purchase.

  • Orders with pre-order items will ship 4-5 weeks or sooner after order placement, including non-preorder items.

  • Pre-order items are final sale.

  • If there is a delay, we will notify you via email.

Currency Conversions

  • Currency conversions on our site are estimates only.

  • Order totals are processed and invoiced in USD at checkout.

  • The exchange rate applied depends on your bank and may differ from the rates shown on our site.

International Taxes & Duties

  • You may be charged import duties and taxes by your local customs authority.

  • Duties vary based on goods’ value, material, and origin.

  • We cannot predict exact duties, as local customs officials determine them.

  • Please check your country’s regulations to avoid surprises.

Editing Orders & Addresses

  • Changes to items, shipping addresses, or names cannot be made once an order is processed.

  • Please verify billing and shipping information carefully before ordering.

Customs Holds

  • Delivery estimates do not include customs delays or holds.

  • If your parcel is delayed beyond the estimated time and you haven’t been contacted by the courier, please contact us for assistance.

Undeliverable Packages

Packages may be returned to JoyeAutoMMB if:

  • Address does not exist, is misspelled, or missing information (apt/building/suite number)

  • Carrier cannot safely deliver

  • Recipient has moved or refused the package

Refunds:

  • We refund the product cost (excluding shipping and handling) for returned undeliverable packages.

  • We do not re-ship returned orders.

  • To reorder, place a new order on our website.

If you suspect your package cannot be delivered and have not received a return or refund confirmation four weeks after the estimated delivery date, please contact us.